Shipping policy

Last updated: October 22, 2026

This store is operated by motsdesuccès. Email: info@motsdesucces.com. Full operator details: Legal notice.

1. Made to order

Every motsdesuccès cap is produced individually after you place your order and is shipped directly to you by one of our production partners. This avoids overproduction and waste, but it means your order needs a short production time before it ships.

2. Processing time

Orders are usually produced and handed over to the carrier within 2–5 business days (Monday–Friday, excluding public holidays). During peak periods (e.g. Black Friday, Christmas) production can take a few days longer.

3. Delivery times

Standard shipping – estimated delivery after dispatch:

United States: approx. 3–5 business days
Canada: approx. 3–12 business days
United Kingdom: approx. 3–7 business days
Switzerland, European Union and rest of Europe: approx. 5–20 business days
Rest of the world: approx. 5–20 business days

Express shipping – where offered at checkout, delivery takes approx. 3–8 business days after dispatch. Express shortens the transit time only; the production time described above still applies.

These are estimates and not guaranteed delivery dates. Delays caused by carriers, customs, weather or other circumstances outside our control can occur.

4. Shipping costs and free shipping

Shipping costs depend on the destination, the shipping method and the order value and are shown in full at checkout before you pay. Standard shipping is free for orders of 2 or more caps to Europe (including Switzerland and the United Kingdom), the United States and Canada, and for orders of 3 or more caps to all other countries. Your order may arrive in several parcels if it contains several items; you only pay the shipping costs shown at checkout.

5. Customs, duties and taxes

Orders to the European Union, the United Kingdom, the United States and Canada are produced in or shipped duty-paid to these regions and are normally delivered without additional import charges.

Orders to Switzerland, Liechtenstein, Norway, Iceland and all other countries are shipped from outside the destination country. Import VAT, customs duties and carrier handling fees may be charged by the local customs authority or carrier upon delivery. These charges are not included in our prices or shipping costs and are payable by the recipient. If you refuse to pay them and the parcel is returned to us, we will refund the price of the goods minus the original shipping costs and any return costs charged to us. If you have questions before ordering, please contact us.

6. Order tracking

As soon as your order has shipped, you will receive a shipping confirmation email with a tracking number. Please allow 24–48 hours for tracking information to become active.

7. Shipping address

Please make sure your shipping address is complete and correct. If you notice a mistake, contact us immediately – we can only change the address before production has started. If a parcel cannot be delivered or is returned to the sender because of an incorrect or incomplete address provided by you, or because it was not collected, we can reship it once the additional shipping costs have been paid.

8. Lost or damaged parcels

We bear the risk of loss and damage during shipping until the parcel has been delivered to you. If your parcel shows a delivered status but you have not received it, please first check with neighbours and your local post office.

If your order has not arrived within 30 business days of shipping, or arrives damaged, please email us at info@motsdesucces.com with your order number (and photos in case of damage). We will investigate with the carrier and send you a free replacement or a full refund.