Refund policy

Last updated: October 20, 2026

This store is operated by motsdesuccès (Saro Heyer), Balmweg 29, 3007 Bern, Switzerland. Email: info@motsdesucces.com.

We want you to love your motsdesuccès cap. If you don't, this policy explains how returns and refunds work. Nothing in this policy limits any rights you have under the mandatory consumer protection laws of your country.

1. 14-day right of withdrawal

You have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period ends 14 days after the day on which you, or a third party named by you (other than the carrier), receive the goods. If your order is delivered in several parcels, the period starts when you receive the last parcel.

We grant this 14-day right to all private customers, regardless of the country they live in.

To exercise your right of withdrawal, send us a clear statement (e.g. an email to info@motsdesucces.com) with your name, order number and the items you want to return. You may use the model withdrawal form below, but you do not have to. To meet the deadline, it is enough to send your message before the 14-day period has expired.

2. Returning the goods

Please send the goods back to the address we provide in our reply to your withdrawal message no later than 14 days after you informed us of your withdrawal. The deadline is met if you send the goods before the 14 days have expired. Please contact us before sending anything back, as our products are produced and shipped by production partners and unannounced parcels cannot be assigned to an order.

You bear the direct costs of returning the goods, including any customs or postal fees for international returns. We recommend using a trackable shipping method.

Please return items unworn and in their original condition and packaging where possible. You are only liable for any loss in value of the goods if this is caused by handling them in a way that is not necessary to establish their nature, characteristics and functioning (e.g. caps that have been worn outdoors, washed, damaged, stained or carry odours).

3. Refunds

If you withdraw from your purchase, we will refund all payments received from you, including the standard delivery costs (except supplementary costs if you chose a delivery method more expensive than the cheapest standard delivery we offer), without undue delay and at the latest within 14 days of the day on which we received your withdrawal notice.

We will use the same payment method you used for the original transaction, unless expressly agreed otherwise; you will not be charged any fees for this refund. We may withhold the refund until we have received the goods back or you have supplied proof of having sent them back, whichever is earlier.

It can take a few additional business days for your bank or card issuer to post the refund.

4. Damaged, defective or wrong items

Every cap is checked by our production partners, but mistakes can happen. If your item arrives damaged, defective, misprinted or is not what you ordered, please email us at info@motsdesucces.com with your order number and clear photos of the problem and the shipping label. We kindly ask you to contact us as soon as possible, ideally within 30 days of delivery, so we can resolve it quickly with our production partner.

In these cases we will send you a free replacement or give you a full refund, at no cost to you. In most cases you will not need to send the item back.

Your statutory warranty rights for defective goods (in the EU, the UK and Switzerland generally two years from delivery) remain unaffected.

5. Cancelling an order before shipping

Our caps are made to order. If you want to cancel an order, contact us as soon as possible. If production has not started yet, we will cancel the order and refund you in full. If the item is already in production or has shipped, you can use your 14-day right of withdrawal after delivery as described above.

6. Exchanges

We do not offer direct exchanges. If you would like a different colour or model, please return the item under this policy and place a new order.

7. Problems with your order

If there is any problem with your order, please contact us first. We respond to every request and will do our best to find a solution quickly.

8. Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: motsdesuccès (Saro Heyer), Balmweg 29, 3007 Bern, Switzerland, info@motsdesucces.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*): ___________________________________

Ordered on (*) / received on (*): ____________________
Order number: ____________________
Name of consumer(s): ____________________
Address of consumer(s): ____________________
Signature of consumer(s) (only if this form is sent on paper): ____________________
Date: ____________________

(*) Delete as appropriate.